{"id":3173,"date":"2026-03-04T22:45:17","date_gmt":"2026-03-04T14:45:17","guid":{"rendered":"https:\/\/www.starsawaken.co\/?page_id=3173"},"modified":"2026-06-17T23:01:06","modified_gmt":"2026-06-17T15:01:06","slug":"return-refund-policy","status":"publish","type":"page","link":"https:\/\/www.starsawaken.co\/zh\/return-refund-policy\/","title":{"rendered":"Return & Refund Policy"},"content":{"rendered":"

1. General<\/h4>\n\n\n\n

Nothing in this policy affects your statutory rights. For eligible online purchases by consumers in the UK, you may have the right to cancel your order within 14 days after receiving the Goods, unless an exemption applies, such as customised or personalised items, sealed hygiene-sensitive items once opened, or goods that are not suitable for return due to their nature.<\/p>\n\n\n\n

Thank you for choosing our physical goods only. We offer physical goods. By placing an order, you confirm that you have read, understood, and agreed to this policy.<\/p>\n\n\n\n

2. Non-Returnable \/ Non-Refundable Items<\/h4>\n\n\n\n

The following items are not eligible for return or refund unless required by applicable law:<\/p>\n\n\n\n

    \n
  1. Customised or personalised physical goods. <\/strong>
    Reason: These items are made according to individual customer requests and cannot be resold.<\/li>\n\n\n\n
  2. Natural material variations. <\/strong>
    Reason: Minor colour, texture, pattern, size, or surface variations may occur in natural-style beads, decorative stones, and accessory-grade materials. These are not defects if they are consistent with the product description and images.<\/li>\n\n\n\n
  3. Sale, clearance, or promotional items. <\/strong>
    Reason: These items are offered at a reduced price and are final sale unless faulty or materially different from the listing.<\/li>\n\n\n\n
  4. Subjective preference after use. <\/strong>
    Reason: Personal taste, style preference, perceived suitability, or change of mind after use is not eligible for return unless required by applicable law.<\/li>\n<\/ol>\n\n\n\n

    3. Eligible for Return \/ Refund (Physical Goods)<\/h4>\n\n\n\n

    Return\/refund or exchange may be accepted only for unused items in resellable condition<\/strong> if any of the below applies:<\/p>\n\n\n\n

      \n
    1. Fulfillment error<\/strong>: wrong model\/style received.<\/li>\n\n\n\n
    2. Transit damage<\/strong>: report within 48 hours<\/strong> of delivery with clear photo\/video evidence.<\/li>\n\n\n\n
    3. Material information mismatch<\/strong>: item materially differs from the listing description or agreed specs (size\/color), excluding natural characteristics.<\/li>\n<\/ol>\n\n\n\n

      4. Return \/ Exchange Procedure <\/h4>\n\n\n\n
        \n
      1. Request<\/strong>: contact support with order number, issue description, and evidence (photos\/videos\/documents).<\/li>\n\n\n\n
      2. Authorization<\/strong>: unauthorized returns will be refused.<\/li>\n\n\n\n
      3. Shipping back (goods)<\/strong>: follow our instructions and return all items\/accessories\/freebies\/packaging. For non-seller-fault returns, postage is borne by the customer.<\/li>\n\n\n\n
      4. Inspection & processing<\/strong>: once verified, refunds (to the original payment method) or exchanges will be processed within 5 business days<\/strong>.<\/li>\n\n\n\n
      5. Fees & taxes<\/strong>: original shipping, import duties and customs fees are generally non-refundable; where the seller is at fault, reasonable return postage will be covered.<\/li>\n<\/ol>\n\n\n\n

        5. Cross-Border & Customs<\/h4>\n\n\n\n

        For cross-border orders, any duties\/taxes and customs clearance obligations lie with the recipient per local laws. Delays\/returns\/extra fees arising from refusal, incomplete address, unpaid duties, or clearance issues are not grounds for refund.<\/p>\n\n\n\n

        6. Product Disclaimer<\/h4>\n\n\n\n

        Our products are physical lifestyle accessories and decorative goods only. Product photos and descriptions are provided to help customers understand the style, material, size, colour, and appearance of the goods. No medical, health, spiritual, religious, financial, relationship, psychological, or personal outcome is promised or guaranteed. Minor colour, texture, and size variations may occur due to photography, display settings, hand-finishing, and natural-style materials.<\/p>\n\n\n\n

        7. Contact & Dispute Resolution<\/h4>\n\n\n\n

        Please contact us first for any issue. We aim to resolve matters amicably and reserve the right to propose the final reasonable solution if needed.<\/p>\n\n\n\n

        <\/p>","protected":false},"excerpt":{"rendered":"

        1. General Nothing in this policy affects your statutory rights. For eligible online purchases by consumers in the UK, you may have the right to cancel your order within 14 days after receiving the Goods, unless an exemption applies, such as customised or personalised items, sealed hygiene-sensitive items once opened, or goods that are not 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